For orders outside the UK, goods will be dispatched within 2 working days and goods should arrive within 10 working days but we have to allow a delivery time of 22 working days for Europe and 27 working days for rest of world before Royal Mail would consider this a failed or lost delivery and we could submit a claim with them while re-sending your goods.
Damages & Returns
We will always do our very best to ensure your goods get to you in excellent condition but occasionally we do suffer the odd item getting damaged in transit. If this happens please let us know as soon as possible by e-mail including your name, address and when you placed the order plus any order confirmations if available (the more information you supply the easier and quicker we can find your order). If your order was sent via Royal Mail we will claim for this damage and they will probably want to collect the damaged goods from you so please do not return these to us or dispose of them. We will happily replace any damages or refund you.